Policies & Procedures
We document and implement your policies and procedures.
A policy document must be approved by the highest delegated authority. For example, the board (for all new or any major amendments to existing governance policy documents or to firm-wide operational policies which have significant risk, compliance or cost implications) or the CEO or a delegated authority (for new or major amendments to existing operational policy documents which do not require board approval).
We are a specialised risk management consultancy implementing the latest technologies and best practices for businesses to manage their risks, build their business resilience and accelerate their growth.
Why policies and procedures?
The rationale for a policy framework policy is to ensure that organisational policies are established, applied, monitored and reviewed consistently and appropriately across the organisation. Such a framework will make all organisational policies subject to a formal approval process and ensure all policy documents are stored in a centrally maintained document management system. Written documentation is essential for effective and consistent communication within organisations, and the provision of clear, written policies and procedures that reflect current practice and community expectations assists in accountability. Further, written policies and procedures provide tangible evidence of intended practices that are consistent with the organisation’s values, and should be regularly reviewed, evaluated and updated.
The Value Propositions
Stay legal
Laws, regulating bodies or insurance companies require companies to document and distribute some processes and procedures. For example, most states require companies to have a set process for handling workers’ compensation claims and to make sure that all employees know how the process works. Insurance companies and regulatory agencies require companies to detail safety policies, especially in a manufacturing environment. Including this information in a process and procedure document allows the company to meet distribution requirements.
Communicate effectively
A company may have many employees, multiple locations and/or employees that work different shifts. Employees will leave the company and new employees will join the company. The easiest way to communicate expectations and processes to all employees without missing anyone, leaving information out or being inconsistent is to write and distribute a formal policy and procedure document. Making sure that everyone has access to the same information also helps protect the company against unfounded wrongful termination suits.
Set expectations
Company policies often set expectations for employee behaviour on topics such as attendance, timeliness, dress code, safety regulations and more. Policy and procedure documents often set forth the company’s responsibility to its employees, including equal opportunity hiring, vacation and sick time, family leave, etc. Employment contacts and offer letters may reference the company policy and procedure manual (or employee handbook) and state that the employee agrees to abide by the rules set forth in the manual. Some companies require new employees to sign a form indicating that they have received the manual.
Encourage efficiency
The most efficient way to accomplish a goal is the ultimate basis of company processes. This may not be the easiest or fastest way, but it is the least labour-intensive way to meet the goal without sacrificing quality, incurring risk or ignoring any regulatory requirements. Theoretically, if every employee follows the set procedure for every task, every time, the company will meet all goals in the most efficient way possible. In reality, the preferred procedure may not be possible every time, so many processes actually include a specific policy about how to handle such a situation. This could include approval from a higher level or simply additional documentation.
Encourage consistency
Consistency generally breeds efficiency. When people do things the same way every time, they eventually become able to complete the process in a shorter amount of time, which means they can do more work in the same amount of time. Consistency also breeds confidence. Consistent methods assure clients that the company will handle their accounts with the same care and precision during each interaction. Consistency helps employees and clients alike know what to expect when faced with a given situation.
Hold employees accountable
Policies and procedures guide employees on how to behave. So when they don’t behave as instructed, you now have a mechanism to hold them accountable: they weren’t following policy and procedure, as they’d been told to do. This does drive up the importance of clear policies, so employees can’t claim they didn’t know what they were supposed to do. Fundamentally, policies and procedures allow the organisation to hold employees (and third parties) accountable for unacceptable behaviour. That’s just as important as encouraging acceptable behaviour.
Build a stronger culture
Ultimately, the most important reason to have policies and procedures is that they help to build a stronger corporate culture. When all employees understand how they’re supposed to go about their daily routines, and they understand the core ethical values and priorities behind those policies and procedures—that builds a more unified, trusting culture. Once an organisation has a culture like that, all manner of benefits emerge: greater efficiency, lower employee turnover, and yes, fewer compliance failures. Traits like those can provide an invaluable strategic edge over your competitors. So as vague as the phrase “policies and procedures” might be, strong policies and procedures are hugely important. Whatever the time and effort to get them right, it’s worth it.
The Vision of Eagle Edge is to be the catalyst for risk transformation, resilience creation and growth acceleration of our client's enterprise value. We turn risks into opportunities.
How We Do It
An important topic to include in any policy framework policy relates to the triggers for a new policy and/or procedure. For example, these may include changes to the external operating environment, a review of the strategic direction of the organisation, or changes to government policy or legislation. The development and revision of policy documents will generally comprise a process agreed upon with your leadership. This process should be fully explained in the procedure section of the policy or a separate procedure document depending on your organisation’s preference.
What You Get
Cyber & Information Security
Remote Asset Management
Computer Use Policy
Cybersecurity Policy
Data Classification Policy
Incident Response Policy
Information Security Policy
IT Asset & Inventory Policy
IT Governance Policy
Privacy Policy
IT Risk Management Policy
Search Engine Policy
Third-party Security Management Policy
Unauthorised Software Policy
Vulnerability Disclosure Program Policy
WFH Data Protection Policy
WFH IT Security Policy
Wireless Network Control Policy
Virtualisation Policy
IT Hardware Inventory Policy
Asset Control Policy
Hardware Decommissioning Policy
Acceptable Use Policy
Third Party Vendor Policy
IT Staff Systems/Data Access Policy
Information Security Policy
VPN Usage Policy
Password Management Policy
Mobile Device Security Policy
Identity Theft Protection Policy
Remote Access Policy
User Privilege Policy
Perimeter Security Policy
IT Security Awareness and Training Policy
Risk Management
Risk Management Policy
Supplier Financial Risk Management
Contaminated Workplace Policy
Fire Risk Management Policy
Fire Risk Planning Policy
Natural Disaster (All-Inclusive) Mitigation Policy
Business Continuity
Business Continuity Policy
Business Impact Assessment Policy
Change Management Policy
Crisis Management Policy
Crisis Meeting Policy
Disaster Recovery Policy
Diversification Opportunity Assessment Policy
Emergency Response Policy
Incident Management Policy
Logistics Management for Disaster/Crisis Policy
Outbreak Response Policy
Pandemic Policy
Re-open Business Policy
Severe Weather and Emergency Policy
Resource and Data Recovery Policy
Incident Response Policy
Communications
Communications Policy
Community Management Policy
Crisis Communication Policy
Customer Complaints Policy
Integrated Communication Policy
Media Management Policy
Organisation Communication Policy
Public Relations Policy
Social Media Policy
Operations Management
Carrier Selection and Management Policy
Contactless Interactions Policy
Costs Approval Policy
Customs and Customs Clearance Management Policy
Demand Forecasting Policy
Green Logistics Policy
Import & Export Policy
KPI/Performance Measures Policy
Logistics Policy
Organisational Resilience Policy
Outsourcing Management Policy
Project Management Policy
Shipping Contingency Policy
Shipping Policy
Subcontractor Management Policy
Supplier Selection and Management Policy
Supply Chain Management Policy
Transporter Cartage Provider Selection Management Policy
Corporate Governance
Anti-Money Laundering and Counter-Terrorist Financing Policy
Board Meeting Policy
Budget Prioritisation Policy
Business Code of Practice Policy
Capital Adequacy Policy
Company Constitution Policy
Compliance Management Policy
Continuous Improvement Policy
Corporate Governance Policy
Corporate Social Responsibility Policy
Directors and Officers Policy
Dividend Policy
Environmental Policy
Fiscal Accountability Policy
Insurance Register Policy
Internal Audit Policy
Management of Conflict of Interest Policy
Modern Slavery Policy
Records Management Policy
Shareholder Agreement Policy
Social Responsibility Policy
Spending Limits Policy
Stakeholder Management Policy
Succession Planning Policy
Third-party Management Policy
Trade Sanctions Policy
Whistle-blower Policy
Child Labour Policy
Consents Approvals & Licenses Policy
Correspondence with Authorities Policy
Incorporation and Registration Policy
IP Asset Policy
IP Disputes Policy
Litigation Disputes and Complaints Policy
Non-disclosure Policy
Related Party Policy
HR Management
Adoption Policy
Business Re-organisation Policy
Clinical Trials Policy
Code of Conduct Policy
Diversity & Inclusion Policy
Drug & Alcohol Zero Tolerance Policy
Employee Contracts Policy
Employee Data Protection Policy
Employee Register Policy
Employee Stock Option Policy
Employer Brand Protection Policy
Equal Opportunity Policy
Flexible Working Policy
GDPR Policy
Grievance Policy
HR Management Policy
Knowledge Management Systems Policy
Learning & Development Policy
Maternity Policy
Mental Health Policy
New and Expectant Mother Policy
Non-discrimination Policy
Onboarding Policy
Parental Leave Policy
Paternity Policy
Performance Management Policy
Policy Breach Policy
Recruitment Policy
Remote Work Wellbeing Policy
Shared Parental Leave Policy
Sickness Related Separation Policy
Skeleton Workforce Policy
Strategic Workforce Planning Policy
Training Needs Assessment Policy
Travel & Expenses Policy
Work from Home Policy
Internet and Email Usage Policy
BYOD (Bring Your Own Device) Policy
Home Usage of Company-Owned Equipment Policy
Moonlighting Policy
Drug and Alcohol Abuse Policy
Employee Non-Compete Agreement Policy
Severance Policy
Interviewing Guidelines Policy
Employee Objectives Policy
Personnel Screening Policy
Telecommuting Policy
Financial Management
Access to Government Loans and Subsidies Policy
Bank Accounts Policy
Cash Flow Management Policy
Cash Reconciliation Policy
Contracts, Licenses and Agreements Policy
Correspondence with Lenders Policy
Credit Collections Policy
Debt Covenant Policy
Due Diligence and KYC Policy
Financial Auditor Correspondence Policy
Financial Budgeting Policy
Financial Crisis Policy
Financial Modelling Policy
Financial Stress Management Policy
Forecasting and Projections Policy
Inventory Policy
Loan Charges and Interest Policy
Management Reporting Policy
New Customer or Supplier Policy
Payroll Policy
Procurement Policy
Sensitivity Analysis Policy
IT Hardware Procurement Policy
Accounts Payable Policy
Accounts Receivable Policy
Health, Safety and Environment
Chemical Waste Disposal Policy
Controlling the Risk of Infectious Diseases in the Workplace Policy
Employee Health Check Policy
Environmental Management Policy
Food Safety and Handling Policy
Food Safety Management
Fresh Air and Pollution Policy
Health and Safety Management Policy
Infection Control and Prevention Policy
Lone Working Policy
Office Hygiene Policy
Pandemic Related Sickness Policy
Personal Hygiene Policy
Personal Protective Equipment (PPE) Policy
Return to Work Policy
Self-Quarantine Policy
Social Distancing Policy
Staff Health Check Policy
Sustainability Policy
Team and Client Interaction Policy
Waste Management Policy
Workplace Safety Policy
Ergonomics Policy
Products & Services
After Sales Support Policy
Configuration Management Policy
Demonstration Equipment Policy
EOL [End of Life] Policy
Feedback/Consumer Input Policy
Product Delivery Policy
Product Development Policy
Product Maintenance Policy
Product Quality Policy
Product Returns and Disputes Policy
RMA [Return Merchandise Authorisation Policy
Safe Packaging Use Policy
Service Delivery Policy
Technical Support Policy
Traceability Policy
Warranty Policy
Development Lifecycle policy
Patch Management Policy
Artificial Intelligence Ethics Policy
Scheduled Downtime Policy
Machine Automation Policy
Software Automation Policy
Marketing & Sales
Brand Policy
Customer Requirement Policy
Customer Satisfaction Policy
Dealer and Distribution Policy
Group Marketing Policy
Intellectual Right & Use Policy
Marketing and Advertising Policy
Marketing Strategy Policy
Mobile Advertising Policy
Platform and IP Asset Policy
Promotion Policy
Sales Order Policy
Self-Marketing Policy
What are the emerging risks to your organisation?
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Emerging risks that will impact your organisation.
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Your Policies & Procedures Team
Policies & Procedures Resources
Business Growth – Policy Checklist
Communications – Policy Checklist
Corporate Governance – Policy Checklist
Customer Satisfaction – Policy Checklist
Cyber & Information Security – Policy Checklist
Does Your Business Have a Cybersecurity Checklist?
ESG Risk Report
Financial Management – Policy Checklist
Health, Safety & Environment – Policy Checklist
HR Management – Policy Checklist
HR Risks – Policy Checklist
Human Resources Risk Report
Information Security & Continuity – Policy Checklist
Legal & Compliance – Policy Checklist
Marketing & Sales – Policy Checklist
Operational Risk Report
Operations Management – Policy Checklist
Privacy and Data Protection Checklist
Process Risk Report
Products & Services – Policy Checklist
Quality Management – Policy Checklist
Risk Management & Business Continuity – Policy Checklist
Start-up – Policy Checklist
Supplier Risk – Policy Checklist
Supply Chain – Policy Checklist
Work from Home – Policy Checklist
Do you know the risks in your business?
For more information
Let’s Get Connected
Get In Touch
Phone Number
Melbourne:
+61 3 4505 2410
Sydney:
+61 2 8294 6449
Canberra:
+61 2 6188 7649
Address
Melbourne
101 Collins Street
Sydney
44 Market Street
Canberra
2 Phillip Law Street
Email Us
info@eagleedge.com.au
Work Hours
Mon - Fri : 9:00am to 9:00pm Sat - Sun : Closed